Services and Maintenance
We offer a complete range of services and maintenance solutions to meet our customers’ requirements.
Aftersales service and technical assistance for bioprocess equipment
Solida Biotech Quality Assurance System ensures accurate technical assistance for bioprocess equipment, supervised by our general management and based on the TÜV-certified, ISO 9001 reference system, it applies across the entire organisation and covers all the company’s activities in the following fields:
- Invitations to tender
- Customer orders
- Evaluation of suppliers and subcontractors
- Orders placed with suppliers and subcontractors
- Preparation, production start-up
- Inspection, tests, metrology
- Document management and storage
- Product follow-up: After Sales Service
- Disposition of non-conformities: preventive and corrective action
- Personnel training in Quality matters
- Internal operating audits
Our professional approach goes hand-in-hand with service and maintenance guidance to ensure our customers receive a rapid response in terms of technical assistance for bioprocess equipment and spare parts availability.
Support service and worldwide technical assistance for bioprocess equipment
Solida Biotech has been developing and extending the role of its aftersales department, and service support in particular. Alongside the support available from our headquarters, we have also developed additional, high-quality service and support structures throughout the world.
Solida Biotech has a worldwide network of subsidiaries, representatives and trained aftersales mechanical and electrical systems specialists, and our partners regularly deliver dedicated, in-house training courses to ensure their engineers’ skills are appropriate and up-to-date.
All of our local service engineers are fully certified through practical assessments of their abilities and the knowledge gained from in-house courses.
Prompt sourcing of parts for bioprocess equipment to function correctly
Local stocks of spares and consumables, together with a rapid, 24-hour technical data source, are also critical to our success. Our colleagues worldwide take their responsibilities very seriously and provide a high level of local technical assistance for bioprocess equipment, covering service, peripherals, and upgrades.
Solida Biotech is committed to ensuring high levels of efficiency and quality in its services. Our challenge is to ensure the right personnel and parts are available to our customers when required and, naturally, this depends on the right skillsets being available in the right geographic location. Our well-established ability to customise installation and testing work to meet specific user requirements is another factor in providing efficient, effective service to our customers.